You can t get value from data if you don t put it to good use. And at large companies data is sometimes scattered in different repositories. This makes it extremely difficult for employees who deal with customers to know if they have all the necessary information about a customer. Even a good money manager will not make the best portfolio choices for a client they know little about. Another example is the employees in call centers. With a unified view of a customer call center agents have access to the emails phone numbers call logs past emails they ve shared with the company and more. This way when a customer calls to complain about high overdraft fees or high claims all the data is displayed. If the customer seems to be calling support every day with the same complaints the company would benefit from refunding the additional fees or lowering the insurance fees to ensure the customer isn t wasting more of the agent s time with the same old ones Complaints wasted.
Advanced entity search The best enterprise search tools give whatsapp mobile number list employees access to all the information they need. Type in customers having login problems and you ll get a list of all emails and calls to support. If you re looking for the right talent to bring on board you can easily browse all current applications. What is ESG investing and why is it important What is ESG investing and why is it important Use cases for Enterprise Search Engine in the capital market Goldman Sachs Goldman Sachs one of the leading financial companies uses Elasticsearch as a search engine for companies. To make a lot of it the software was further programmed by the company s engineers to do more than just a simple text search. When the company originally wanted to locate a contract it employed multiple attorneys who manually trawled through thousands of paper documents. All of this became easier when all contracts were digitized for easier storage and retrieval.
Elasticsearch has also been modified to track the entire lifecycle of contracts. The system was designed to work more like UPS s package tracker which can issue alerts status for each trade. Zurich Insurance Zurich Insurance is a Switzerland based insurance provider that has been operating for over two decades. As you can imagine a lot of their data was stored in inflexible legacy systems. To serve a customer on a call an agent was forced to first disconnect collect the customer s details and then try the call again. The search for contract documents from decades of databases proved to be an enormous amount of time.